Terms and Conditions

How to book

No contract shall exist between the Company (blue heron golf and safari tours) and the client until the prescribed deposit has been paid, and the Company has confirmed their signed booking form. The deposit will be refunded should the company not be able to accommodate the client after confirmation has been sent to the client. All tours are calculated for a party of between 4-24 pax. Special taylor-made tours can however be arranged on request.


The full payment of the tour fare due by the client to the Company, must be paid by no later than 6 weeks prior to date of departure of all tours, otherwise the Company may treat the booking as been cancelled by the client.

Cancellation by client

Cancellation of a booking must be made in writing, by the person signing the booking form, and is not effective until the Company receives such cancellation. If the cancellation is received 60 days or more prior to departure, the deposit shall be refunded. In the event of cancellation 60 days prior to departure the following will apply: 31-60 days = 50% total fare; 8-30 days = 75% total fare; 0-7 days = 100% total fare. If the client fails to join the tour, or joins after departure, or leaves prior to completion of the tour, then no fare shall be refunded.

Cancellation by the company

The Company reserves the right to cancel the tour, in any circumstance, and all tours shall operate subject to a minimal participant on the tour. In the instance where the Company cannot provide the tour booking, the Company will return all monies paid, which shall constitute the full extent of the Companies liability to the client, or the Company may offer the client an alternative solution of comparable standard.

Alterations to itineraries

Blue Heron Golf and Safari Tours will honour the guidelines of the itinerary given. Our concept is flexible mobile safari’s and we will visit all regions stated. However when a major change becomes necessary, notification of such alterations will be sent to the client’s agent or to the last known address as soon as the Company is aware of the the situation. The company reserves the right to alter an itinerary after a departure if it is in the clients interest. The Company will not be held responsible for any compensation to the client if the Company has to cancel or in any way change the tour or cancel the tour due to force majeure, viz. War, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other external circumstances beyond the Company’s control.

Authority on tour/exclusion of tour

The decision of the guide of the Company will be final in all matters likely to endanger the safety of the client. The Company shall not be held responsible for or liable to any client who commits an illegal or unlawful act in the country visited. The client may be excluded from the tour without any refund. If the Company considers the client as unsuitable for a tour, it may in its absolute discretion, cancel such a clients booking if that client causes inconvenience or annoyance to the rest of the party.


No employee or representative of the Company has the right neither to alter, vary, waive the right of these conditions, nor to undertake any liability whatsoever on behalf of the Company, unless such be in writing and signed by the director of the Company.


The client acknowledges being aware of the proposed itinerary and hereby confirms that he or she is medically fit, in good health, and is able to embark upon the tour. Any client with a pre-existing medical condition or illness must declare the true nature of such condition at the time of the booking and must arrange for the provision of any drugs or other cause of treatment may be required during the tour. Such a client would be required to provide medical statements from a GP to confirm that they are fit to travel. The Company and its representatives will treat all information in the strictest confidence.


The client takes all necessary inoculations as are recommended in relation to the countries visited. For some countries a valid certificate of vaccination is required. The Company does not accept responsibility whatsoever for any client being refused entry to any country due to incorrect or incomplete health documents or vaccinations.


All baggage and personal effects are at all times at the client(s) own risk, and the Company cannot accept liabilty for any loss or damage to baggage or personal effects.

Travel documents

It is the responsibility of the client to be in possession of a valid passport, visa requirements, vaccinations and other medical certificates, and all other travel documents, and where applicable, local foreign currencies. The Company does not accept any responsibility in change in regulations for visas or any particular requirements for visas. The Company cannot be held responsible for the failure of the client to obtain the necessary travel documents. Should the client be refused entry to any country due to incorrect or incomplete documentation, the Company is not liable for any cost of such delays or repatriation costs for the client.


Travel and cancellation insurance is mandatory for all clients, Prior to commencement of the tour, he or she must arrange their own insurance with a reputable insurer, with the protection for the full duration of the tour. The client must cover injury, medical expenses, repatriation, expenses, lost luggage, and the expenses associated with the cancellation of the tour. The Company shall not refund the client in the case of illness, death or loss of body parts. The client must make sure that there is cover for full travel and medical insurance.


Clients bookings are accepted on the understanding that they appreciate the possible risk inherent in Adventure Travel and that they undertake the tours, safaris, expeditions at their own risk. While every precaution will be taken to enhance the safety of the clients participating on the tour, the Company does not hold it self responsible for death, or any injury or loss that might be sustained on tour. The client and his/her dependents, heirs, administrators, cannot hold the Company, its members, employees, representatives, organisers, helpers and agents for any claims of whatsoever for liability or delay, loss, damage, injury, illness, or death, arising from any cause whatsoever out of events related to or occurring during the tour.


The Company reserves the right to change prices due to unforeseen increases or exchange rate fluctuations to which it may be subjected. The Company also reserves the right to change any of the facilities or vehicles described in the brochure, without becoming liable for compensation or refund.

Jurisdictions and law

This Contract shall be interpreted under the laws of South Africa and Botswana.